"Patient & Carer meeting at B50 QMC"

About: Queens Medical Centre

(as a staff member),

The involvement team visits the patient and carer meeing on Ward B50 every 2 months and gathers feedback from patients. Here are some of the things people said about the ward:

Diane is now our activity co-ordinator and since she came things have improved. We have more buffets and it is nice to be able to go back down to the gym again. I feel stronger and there is a social relaxing atmosphere. Jane the physio is good.

it is a great shame that there are no volunteers yet on the ward as I think this would free up staff to spend more time with patients and families for 1:1 meetings.

Food is excellent, there is plenty to eat

I think ID badges should be re-designed to be clearer with larger lettering and photos but I like the fact that staff don't wear uniforms.

Medication is handled very professionally on the ward. Staff show us medication leaflets and offer time to talk about medication.

Sue told us about involvement in care plans with the patient, carers, families and staff all working together. Sue said of course this was with our permission as patients.

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Responses

Response from Helen Smith, AHP lead, Mental health services for older people, Nottinghamshire Healthcare NHS Trust We are preparing to make a change

As a ward manager it is always good to hear positive things about the ward and the staff here on PO. It is good to have positive comments about the care patients receive, especially when in previous months patients have suggested our practice might be improved, (Row713).

So to read your comments on the ways staff have taken time to discuss medications with patients and giving out leaflets I feel shows we are willing to listen and improve. I was especially pleased to see that you like our approach with regard to devising Involvement Care Plans with you and your families, with your agreement. Sue has worked hard to try and embed this into the way we work on the ward.

I note your comments that volunteers would be helpful in the ward and they would indeed be able to participate in social acitivites with patients. I have been in contact with the Trust lead on volunteers and he is working to recruit suitable and keen volunteers for us!

The ID badges being clearer/larger photographs is a tricky one, in that having to carry a badge around at all times, a larger badge might not be entirely practical. But i could enquire if work might be done on redesigning the badges. Perhaps we could use a more visable and simple name tag on our collars. This had been in practice a year or so ago, but lapsed. Would it help to resurrect it? The ward does have a large staff photo board with names and title by the nursing office door and i hope this will help you to put names to faces.

Thank you for taking the time to use Patient Opinion, it helps us to look at the issues that are important to you as a patient and improve our service in a way that is meaningful to you who use it.

I will post any updates regarding badges and the volunteer situation.

Helen Forrester

ward manager

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Response from Helen Smith, AHP lead, Mental health services for older people, Nottinghamshire Healthcare NHS Trust We have made a change

To update you on the ID badges.

We have decided to use, for the time being, plastic name badges that allow us to write our name in large clear letters. These can be clipped to clothing and worn near the shoulder area, so being more visible/readable. Marie our Care and Environment co-ordinator is ordering some for us and will give all staff the new badges when they arrive.

I hope this helps everyone to put names to faces.

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