"Life in a Medium secure NHS hospital"

About: nottingham Healthcare NHS Trust

(as the patient),

The new catering arrangements that, in my opinion, has became a sore point for patients is causing much frustration between patients and staff on wards.

The causes are that on some occasions the new menus are not getting delivered to the wards on time or being lost, then wards getting blamed for them not being sent in, right to the state of cleanliness of the dining room used by Ridgeway and Cannock.

To make a point, we had Health and Safety people come round. A fellow peer pointed out the state of uncleanliness of the dining room, promises of it will be done, next meal time. Same day no change. still dirty. With instances like this I feel that is no wonder we had an outbreak of D and V earlier this year.

I think you should bring back patients being allowed to use disinfectants like it used to be, at least we know things will be clean and safe!

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Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

Thank you for your posting. I have passed it onto the ward managers and they will get back to you.

We appreciate your feedback and hope we can work together to resolve the issues you have raised.

Response from Jennie Palmer-Vines, Therapy Services Manager & Involvement Lead, Arnold Lodge, Nottinghamshire Healthcare NHS trust We have made a change

picture of Jennie Palmer-Vines

Dear Yogi

Thank you for sharing your feedback. As part of the new catering arrangement, patients are asked three times a week to order their lunch and evening meals.

This has created a few issues for staff and patients as occasionally paperwork can go missing between the time the paperwork is delivered to the ward (evenings), and the time the orders are collected (following morning). It is essential that any missing information is replaced, so we ask the patient to complete the menu order form again. This is because if no information is received, the Catering Department won’t place the order so this means there is potential for the patient not getting a meal.

The administration has been raised as an issue for both nursing and catering staff and it has been agreed that the Hotel Services Manager and Ward Managers will get together to try and resolve the issue.

The Catering Service work closely with Ward Staff to try to ensure that the meals provided are correct and so that we can reduce the incidences of staff getting the blame, when orders are mislaid. We do however; try to stress the urgency for submitting the order with when the deadline for ordering food is approaching.

With reference to the health and safety issue, we did recently have an unannounced visit from the City Council’s Environmental Health Department. They visited the kitchens and dining areas during the lunchtime service and a patient did point out an issue related to the cleanliness, which unfortunately, took more than a day to rectify. The Catering Supervisor does make daily checks of the kitchen and dining areas to ensure high standards of cleanliness are maintained.

We are pleased to report that following the Environmental Health visit the report stated that the hospital had a rating of 5, which is the highest rating that can be achieved. The rating can be viewed on the Food Standard Agency website.

We hope our meeting will resolve some of the problems you are experiencing

Ian Mawer, Support Services Manager

Arnold Lodge.

Many thanks

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