"Waiting times in outpatients"

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

(as the patient),

Usually we do not have to wait more than half an hour or so for our appointments in outpatients. Yesterday patients (including me) were waiting one and a half hours. During my wait a nurse came out to tell us that one (out of eight) consultant was running an hour and a half late, but gave no reason. Nothing else was said.

Most patients know and accept that things happen that interrupt the flow, and that consultants get called away for emergencies now and then. But please, explain to the patients regularly, like every 15 minutes. Treat us with respect and we will respond well. And happy patients are healthier patients!

Equally, when patients wait so long they tend not to ask or say as much as they would like or need to for fear of making queues worse. So please find ways of avoiding long waits.

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Responses

Response from Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust

Thank you for your comment. We aim to provide high quality services for all our patients and the Trust is grateful for your feedback. We have passed on your comments to the relevant department manager who has apologised for any inconvenience this may have caused.

The Trust is committed to listening to patients and improving their experience here at the Orthopaedic.

If you would like to contact us to discuss your comments and concerns raised on this website further, we would be pleased to hear from you. You can find more information about how to make comments, compliments and complaints on our website at www.rjah.nhs.uk or alternatively please contact the PALS office by email pals.office@rjah.nhs.uk