"very good. clean friendly and professional."

About: Bedford Hospital South Wing

What I liked

this was the third time i had to be admitted to the hospital. along with two visits to Enoscopy and various xrays and a CT scan.

all the staff i came into contact with were superb, friendly but professional. the two that stand out for extra praise were the gentleman who served the food on shand ward. and a support worker. a credit to the hospital. couldnt have been kinder, they even rembered that i had been in before.

was not 100% impressed with all the food, one day i had a ham sandwich and some mashed potato, this was mad from powered potato. not nice, also not made with enough water as a bit powdery. but all said wonderfull hospital to be treated in.

also a nurse on the ward was so calm and friendly it put my fears at ease

What could be improved

information from the Drs to patients could be better, as i found out what i was diagnosed with was in the discharge letter. think it would have been nice if a dr came and explained what this meant. i was put on a low residue diet, i only found out this when a booklet was left on my hospital table. no expalnation.

Story from NHS Choices

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Response from Bedford Hospital South Wing

Thank you for taking the time to post your comments on our NHS Choices pages. We are pleased your experience was positive and will pass your comments on to the departments you mention. We note your comments about the mashed potato and will pass them on to the catering team. You also mention that better communication between doctors and patients is needed, and that recommendation will be passed on to our Medical Director for his attention.

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