"If one has to be in hospital - Shrewsbury seemed..."

About: Royal Shrewsbury Hospital

What I liked

The nursing staff were kind and seemed very dedicated. I was happy with the care and attention I was given, and found the food quite suitable - the easy to eat and 'comfort' type food was what was needed. Thank you.

What could be improved

Washing facilities were not easy.

Story from NHS Choices

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Responses

Response from Royal Shrewsbury Hospital

Thank you for your comments about the care you received from the ENT services at Royal Shrewsbury Hospital.

We aim to provide the highest standard of care for all of our patients, and we are pleased to hear that your experience met your expectations in most respects. Feedback from patients helps us to build on the things that our patients value, and tackle those things that we must improve. Your comments have been sent to the ENT department to help them do this. Thank you particularly for letting us know that the “washing facilities were not easy”. We are looking into this.

The NHS Choices website does not share your contact information with the Trust, so if there is anything else that you would like to share with us about the washing facilities to help us to improve our services please call our Patient Advice and Liaison Service (PALS) on 0800 783 0057 or visit their office near the Main Ward Entrance. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thanks again for taking the time and trouble to provide feedback about your care.

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