"Dreadful"

About: Croydon University Hospital

What I liked

I was taken to the A&E Department by ambulance, and should have been treated as a priority after a nasty fall down some concrete stairs and needing stitches, I ended up waiting for over 4 hours to finally get the stitches that took just 10 minutes to do, I found it astounding that I had to be seen by 3 people before this was done, all asking me the same questions that I had answered already!! I found the nursing staff completely rude and unapproachable, although the doctor was ok, I also found that while I was with the doctor they were having banter with other members of staff which I found completely unprofessional. I work for the NHS and where i work is much more professional and that sort of work attitude would not be tolerated and I did not appreciate having to sit there from 6pm to 10pm constantly being called in and out, covered in blood, obviously in a lot of shock and having to sit amongst drunks and rough people in the waiting room, definitely not impressed at all and hopefully my only experience of Croydon hospital.

What could be improved

Genearl attitude of staff along with some consideration given to someone who is quite clearly in shock and covered in blood having to sit there for 4 hours.

Anything else?

I thought the NHS was supposed to be the "caring" profession but this experience has left me doubting that fact.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Croydon University Hospital

Thank you for taking the time to share your comments. The matron in charge of the A&E department has already seen this posting and is going to share your experiences with the team in a discussion about staff professionalism.

It would help him if you could contact him with more details of when you attended A&E so he can make sure he talks to the right people. He can be contacted via email johnny.wells@croydonhealth.nhs.uk or by phoning switchboard on 0208 401 3000 and asking for Johnny Wells, matron for accident and emergency.

On a general note patients brought in by ambulance are not automatically a priority. They will be assessed on arrival to determine the severity of their condition – a process called “triage”. This does involve asking a lot of questions and if someone’s case is not immediately life-threatening they will be asked to wait in the A&E waiting area.

However this fact - which we only offer so that others who may be unaware of the way emergencies are handled in A&E - does not in any way explain the experience you had, so please get in touch.

  • {{helpful}} of {{total()}} people think this response is helpful