"My experience when having to take my 3 year old son to A&E"

About: Royal Albert Edward Infirmary / Accident and emergency

(as a relative),

Thoroughly disappointed with the treatment received recently. My son was extremely ill holding his head and crying saying 'my head hurts mummy'. He was accessed and I explained he had been ill for a few days. No urgency, we waited 2 hours before being seen even though I saw some of the nurses stood around chatting in reception, I asked and was told the doctor was on his break. I cannot believe in a hospital of this size operating a A&E children’s department did not cover a doctor’s break. I think they should have a doctor on the department at all times, quite frankly I think it is a disgrace that one was not available.

I was sat in front of a poster that said meningitis; I was told my son didn’t have a stiff neck. How does the nurse know? She didn’t ask him and also a poster says you don’t get all symptoms.

My experience at Preston was far better; I received more reassurance instead of cold hearted replies and too many personal opinions. We left the hospital and then had to seek further medical advice due to the doctor not feeling my son wasn’t ill enough. I felt there was no care what so ever...complaint will be going in...

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Response from Judith Marland, Patient Relations / PALS Officer , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for posting your experience on the Patient Opinion website. It is only by receiving feedback such as this that we are able to look at how we can improve our services.

I note that you have said you will be putting in a complaint which we look forward to receiving in order that we can undertake a full and open investigation into what happened at that time.

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