"Excellent!"

About: University Hospital Of North Durham

What I liked

My first (and complex) dermatological problem involved outpatients at Shotley Bridge. The consultant was charming and considerate. He was unable to easily diagnosis my condition but called in a second consultant for a second opinion. Neither could be confident but agreed I should attend for a biopsy. Later that evening at home my consultant rang me out of the blue. I've been driving home, he said, and had a few more thoughts about your problem - could you call in at UHND tomorrow for further exploration. Too right I could! The second appointment was kept, further investigation undertaken (again by two consultants!) and a treatment decision made. We don't know if it's the right one but that's not the point here - I want to commend the process of care. This has been prompt, personalised and truly considerate of my feelings. This is what a first class NHS service looks like - we can't let it be undermined by letting in private providers with different values and motives!

Story from NHS Choices

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Responses

Response from University Hospital Of North Durham

Dear Mr Hudson,

Thank you for providing feedback on your recent visit to the University Hospital North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

0800 7835774