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not grfeat

Story from nhs.uk

"not grfeat"

About: Pilgrim Hospital

What could be improved

I was fed and watered well, but the Time taken to see doctor inCDU was too long.. I waited 24 hours !!!

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Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 21/06/2012 at 21:49
Published on Care Opinion on 22/06/2012 at 11:16

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You are right that waiting 24 hours to be seen by a doctor is too long! I suspect that a junior doctor initially saw you and that you may have been waiting for a specialist or a specific consultant as we do have CDU doctors available 24 hours a day; but without more detail it is difficult to know what happened and I can only apologise.

We have over recent months undertaken a great deal of work at Pilgrim hospital around the flow of patients through CDU from A&E and into the wards and we are seeing less waits and much more presence of senior doctors. I am sorry that this wasn’t the experience for you. Your feedback is important to us and I would like to thank you for taking the time to do so; I am sorry that we have only just responded to it having recently put processes into place to do so. Thank you again.

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