"We received not a service but exceptional care and..."
About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
What I liked
We had a difficult late pregnancy with problems indicated early on by scans.
Our daughter only lived for 14 hours but, despite the deeply sad ending, we would like to have on record for your consultants, midwives, neonatal nurses and everyone involved with us at Heartlands that we received not just a service but exceptional care and professionalism for which we are profoundly grateful.
We feel we were kept well informed, involved in all the decisions that were needed to be made and at the difficult times were dealt with in a professional but caring manner.
For all the skill and professionalism in trying to achieve the best outcome, for the care shown and for the things that are as important but not easily measured, we would commend all those who cared for us at Heartlands.
What could be improved
Both myself and my feel that there was not one thing that could have been done better by the teams in charge of our care.