"Bad experience at Queens Medical Centre, Nottingham"

About: Queen's Medical Centre / General medicine

(as the patient),

Having just spent some time on a ward at qmc nottingham I had a chance to observe and expierience the nhs today . I have to say I have lost all faith in the nhs after what I whitnessed. Some of the nurses were often engaged in conversation amongst them selves which was none work related . It seemed when some of the nurses had to do something for me they did so and made me feel like I was being a problem . I felt that the staff nurses behavour was absolutlely shocking emergency buzzers are left unanswered for hours , the shear volume of staff and high turn over rota of staff seemed to make matters worse as the more nurses there was the more gossiping happened. I actulally whitness a party (with alcohol) sanctioned by nurses take place.

I felt that the organisation on the ward was poor, and after my experience I would certainly have family members moved and I still worry about patients on the ward today .

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Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for taking the time to send us your feedback and comments. You have highlighted several areas of concern which we would like to look into further.

It would be very helpful if you would be willing to get in touch with us to provide more specific details (eg hospital, ward & date) so that we can investigate fully. You can contact us to do so on 0800 183 0204.