About: University Hospital Of North Durham

What I liked

Nothing. A two hour wait to see a part time consultant who needed three nurses to help. No advice given, though I had to return the following day for blood tests (apparently the nurse who can do that had gone - probably because of the two hour wait. Because of the unhelpfullness I wanted to see a private consultant - I had to pay to have information released and could not believe the notes. It showed missing samples, and illegible requests for tests. It was a complete waste of time. I was referred first privately then to the Freeman Hospital in Newcaslte, where the service is excellent. I made a complaint and got a response which did contain an aplogy for the missing samples and the long waits and referral times. However, it just had the usual stuff about how they tried hard etc etc. Entirely unsatisfactory. I am still seething when I think of the treatment there.

What could be improved

Everything could have been improved.

Anything else?


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Response from University Hospital Of North Durham

Dear Linda 2000,

Thank you for providing feedback on your visit to the University Hospital of North Durham in October 2010.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team