"Didn't put me off the hospital, but communication..."

About: Macclesfield District General Hospital

What I liked

I was brought into A+E via abulance after being hit by a car. After a long wait in the corridor until a bay became free, I was seen fairly quickly, and due to obvious injuries, was offered pain relief which helped a great deal. All of the staff that I dealt with were friendly and polite...until I pointed out their mistake!

What could be improved

When I came into A+E, I immediately informed the staff looking after me that my surname had changed due to me getting married, and that my notes would still be under my maiden name. having worked for the NHS, I know what a problem a simple name change can cause!

After waiting about an hour, I was sent for X-rays, and when I came back I could hear the staff discussing where my notes could be, as they couldn't find them anywhere. I called a nurse over, and explained about my name change again, she said she would let them know. 40 minutes later, they were still looking.......

After what seemed like forever, a doctor came in to give me the results of the Xrays, and to say sorry about the delay, but they couldn't find my notes as they were still in my maiden name!

A little bit of communication would have gone a long long way.

Anything else?

I know everyone has to learn, but is it completely necessary to allow some to practice platering a broken limb on someone who has just been run over by a car? They had to take off what the junior had put on and start all over again, whilst I was in agony.

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Responses

Response from Macclesfield District General Hospital

Thank you for taking the time to comment on your visit to the Emergency Department, your comments will be forwarded to the staff in the department. It is always rewarding for them to receive positive comments.

The Trust would like to apologise if there appears to have been communication issues and also that your leg had to be re plastered.

If you would like to discuss these matters further please do not hesitate to contact the Customer Care Department on 01625 661449 or e-mail to CustomerCareService@nhs.net