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Care Opinion

Satisfactory

Story from nhs.uk

"Satisfactory"

About: Pilgrim Hospital

What I liked

Appointments always on time. Keep that up.

What could be improved

Staff seem to be changing, more stability here would be better perhaps, but no problems with the personnel.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 21/06/2012 at 22:14
Published on Care Opinion on 22/06/2012 at 14:26

picture of Jennie Negus

Thank you for your feedback - it is especially good to hear that your appointments are on time as this is unfortunately a common complaint that we have been working hard on to improve; I won't pretend that it is happening in all our clinics all of the time but we do keep a close eye on progress.

You are right that stability of staff can make a big difference and I am sorry if this has been an issue for you; in fact many of our staff do stay with us for quite a while and I hope that continued positive feedback from patients such as yourselves will encourage them to continue to work with us and indeed attract more staff to the area.

Thank you again for taking the time to tell us about your experience.

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