"good apart from waiting times"

About: West Middlesex University Hospital

What I liked

The treatment and care that the doctors provide.

What could be improved

The admin staff, receptionists and secretaries dont seem to care about the extensive waiting times.

I had an outpatient recently, post appointment I was sent to have bloods taken I was told that the results would be available in 5 days and to call for these results which could be given to me over the phone. I called today to get these results and was told would have to wait an additional 7 days to get these results as the doctor needs to review them and send them to my gp before posting them out to me....which I have never heard of before.

I have had to wait for some tests for over 18 weeks, and the next test I have been referred for isnt until January.

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Responses

Response from West Middlesex University Hospital

Thank you for taking the time to give feedback on your recent experiences in our hospital. We appreciate all feedback and it is used to help improve the service we offer to our patients. Your comments have been passed on to the relevant senior managers for them to investigate. If you would like us to look into this matter further, our PALS (Patient Advice and Liaison Service) would be pleased to help. They can be contacted by email on pals.service@wmuh.nhs.uk or call 020 8321 6261.