"Not a positive experience at all!"

About: Newcastle Dental Hospital

What I liked

Admin staff were polite and courteous.

What could be improved

The manners and attitude of the registrar. He was brutal in his delivery of his findings and his recommended treatment. I knew my teeth required a lot of work as I have a condition called sjogrens syndrome which results in dental decay even though I look after my teeth as much as possible. This so called medical professional had no empathy at all and sent me away with no hope.

My own dentist had referred me to try and get some advice on my treatment but I was just bounced back to him without any help at all.

Anything else?

The young dentist or student, not sure of her qualifications was very nice and she had to ask the registrar to advise my plan. She must have been mortified at his handling of a patient but was unable to comment but I did appreciate her kindness after he left. She got some tissues for me as she could see how upset I was.

Story from NHS Choices

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Responses

Response from Newcastle Dental Hospital

Thank you for taking the time to post your comments about your recent visit to the Dental Hospital. It is very disappointing to hear that you were unhappy with aspects of your care, particularly the care and attitude of the registrar who attended you.

We would like to apologise for any shortcomings you experienced. We take these comments very seriously and would like to investigate this further in order to identify how we can improve. In order to do this, it would help us greatly if you could provide us with your details so that we can investigate and respond directly to you. It would be helpful if you could contact either Mr Tim Baker, Directorate Manager or Mr Paul Anderson, Patient Relations Manager, on 0191 233 6161, to discuss this further.

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