"I wish all of my hospital needs could be met by..."

About: The Royal London Hospital For Integrated Medicine

What I liked

The 3rd floor Reception staff remained courteous and calm in spite of queues of patients, and difficulties with appointments eg: patients coming at the wrong time / wrong day / wrong month.

When doctors spoke - however briefly - to their patients in the waiting area, they did so with a sense of partnership in the patient's wellbeing.

The whole atmosphere within RLHIM is one of aiming towards improved health.

What could be improved

Unfortunately, Pharmacy were short-staffed, leading to delays.

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Responses

Response from The Royal London Hospital For Integrated Medicine

Thank you for your comments. We are pleased that your overall experience was positive and we will take the comments regarding pharmacy staffing onboard.