"really dissapointing"

About: Royal Derby Hospital

What could be improved

I took my mother to the emergency in Sep 2011. She was suffering from extreme pain in her fingers which were broken few weeks ago.

I am really dissapointed with the service I received from the hospital. we waited for 4 hours in the emergency. Then a doctor called our name and examined the general conditions of the fingers. She asked us to wait while she discuss the case with her supervisor. She came back after 45 minutes and did not tell us anythng. Just gave us a splint and also showed us instructions for using it. When we got home we noticed that she gave us the splint for the other hand and showed all instructions wrong.....will never use this hospital again in the future. really dissapointing!!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Derby Hospital

Thank you for getting in touch, we are sorry to hear about your mother’s recent experience. We value your feedback and take your comments very seriously. In order for us to look into this please contact our PALS team, confidentially, on freephone 0800 7837691 to discuss this in more detail.

J.Roberts, Communications

  • {{helpful}} of {{total()}} people think this response is helpful