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Care Opinion

Difficult to get through

Posted By kite476

"Difficult to get through"

About: Devon Access and Referral Team (DART)

(as a service user),

Having been given the number of DART to make an appointment following a recent referral, I tried several times this morning to get through to them, but was unable to do so.

I'm quite disappointed with the line and the service. The last appointment I made through them was just as difficult to arrange, and ended up being several weeks later than suggested on the referral letter.

I would much rather use an ordinary appointment booking system.

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Responses

Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon 12 years ago
Susan Pearce
Project Support Manager, DART (Devon Access & Referral Team),
NHS Devon

Information support, communications and patient involvement for DART

Submitted on 04/10/2011 at 15:45
Published on Care Opinion at 17:20

Dear ‘kite476’,

Thank you for getting in touch to let us know about your experience of using our service, we are grateful for all feedback that we receive.

I am very sorry that you were unable to get through to us; our phone lines are always very busy on Mondays. We do endeavour to answer all calls as quickly as possible and, on average, we answer over 85% of calls within 1 minute and nearly 80% within 30 seconds. You should also have been offered the option to leave a message so that we can call you back, although I realise that this is not always a convenient option.

Please accept my apologies for the inconvenience.

Best wishes,

Susan

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