"Oxfordshire Weight-loss Lifestyle Service"

About: Oxfordshire PCT

(as the patient),

I contacted Oxfordshire Weight-loss Lifestyle Service in July and after a complicated procedure I eventually got an appointment in Sept. The evening before I debated with myself as to whether to get the earlier or later bus, I decided to the earlier bus to ensure I was not late.

I arrived at half an hour before my appointment and found a seat to wait on until the building opened and went back across once it did. The receptionist let me in and offered me a seat and someone from OWLs came in and said the nurse should be on their way but hadn't reached there yet. At approximately quarter of an hour after my scheduled appointment time the secretary came in to say she had texted the nurse and didn't think they'd be long. I didn't feel able to read to occupy myself as I felt at any time I might be called in.

At the point that it was half an hour over my appointment time the secretary came back and said she was concerned the nurse hadn't returned her call. She said that the appointment would (in effect) have to be shortened because the nurse had another appointment in half an hour and I said I would leave. The secretary offered to make me another appointment and I said I would leave it for the time being. I was quite upset.

About an hour and a half later the nurse rang me on my mobile to say they were very sorry and they had thought their appointments started later in the morning and she offered to come out and assess me at home. I turned her down. I did ring the previous week to get directions as I thought the appointment was on another day and the nurse had spoken to me and said no, it was on this date and had reiterated the time.

I remember when I did work for the NHS and was on flexi-time I got into trouble for turning up to work at 8.40am when I was on flexi-time.

I am writing to the PCT who I do not want to hear from after previous poor experiences of them and I might well put a review elsewhere.

Do you have a similar story to tell? Tell your story & make a difference ››