"lack of consultation and involvement with carers"
About: Northumberland, Tyne and Wear NHS Foundation Trust Northumberland, Tyne and Wear NHS Foundation Trust Newcastle Upon Tyne NE3 3XT
Posted by fed up carers (as ),
The Northumberland Tyne and Wear (NTW) nhs trust reduced the staff providing involvement and support to carers without even letting carers have a say.
We have lost in Newcastle one carer support nurse and an involvement officer.
We carers have worked hard with the trust to develop the Carers Charter and to deliver training to staff free of charge. The trust has not even followed the basic principles of the charter in keeping us informed.
We wrote to the trust to put our views forward, but did not even get a reply. We contacted the governors but they had not been involved either. We feel that there has been a reduction in service without any consultation.
The trust has now lost a very experienced member of staff who made a difference to us, and made matter worse by creating new posts that do little to improve services but seem to continue to serve to showcase the corporate image.
We don't want money spent on a glossy image, we want our services back. How can the chair (carer champion) justify what he has done when at the same time allowing the governors to agree his pay rise, without telling them where the cuts to pay for this were coming from?
We have no confidence in the trust and feel let down.