"A very smooth experience of the hospital services."

About: Hemel Hempstead Hospital

What I liked

The receptionist at check-in was very friendly. I attended a first appointment at the out patient clinic & was warned of a wait of approx 35 minutes, which was very helpful. I was seen at exactly that time. The doctor gave me time to talk & was very reassuring, answering my questions thoroughly & putting me at my ease. He explained clearly the next steps & agreed to arrange tests at Watford, which is where I live. The receptionist was polite & helpful in arranging a follow-up appointment. I found the whole process very relaxed & the department efficiently run.

What could be improved

Nothing on this occasion.

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Responses

Response from Hemel Hempstead Hospital

Thank you very much for taking the trouble to provide such a comprehensive account of your experience at Hemel Hempstead Hospital. The importance of a good patient experience is very important to the Trust. Your feedback has been passed onto staff, who were responsible for your care.

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