"Staff treated my mother with kindness and respect."

About: Colchester General Hospital

What I liked

My mother recently had a gastroscopy and was treated with respect and kindness. She was very anxious but the staff were very understanding and supportive.

What could be improved

The receptionist could have been more welcoming.

Story from NHS Choices

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Responses

Response from Colchester General Hospital

Thank you for such wonderful comments, I will ensure they are shared with the team involved.

Many kind regards

Tammy Diles Head of Patient Experience 07785588620

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