"Excellent treatment in the hands of caring staff."

About: Good Hope Hospital

What I liked

Referred by my GP and asked to present myself initiallty at A&E which I duly did. Only kept waiting around 20 minutes on arrival and then quickly through to see a doctor. Confirmation of diagnosis (initially made by GP) was swift, followed by an ultrasound scan/blood tests etc., and admission onto ward 7 where I spent the next four days.

I could not fault the hospital, its staff or processes in any way. At all times I was treated with respect and dignity and my views taken into account when decisions were being made. All of the nursing teams on ward 7 were excellent - exactly how nursing should be! I honestly could not fault them, also the care received when first arrived in A&E.

I have to go back for surgery and just hope that the excellent experience I have had so far isn't tainted by an extensive wait.

Thank you!

What could be improved

Nothing.

Anything else?

Just hope wait isn't too long for planned surgery

Story from NHS Choices

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Responses

Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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