"unacceptable personal hygene standards"

About: Hinchingbrooke Hospital

What I liked

Great Consultants and Doctors. Some very good nurses and HCAs. Critical Care nurses a credit.

Many of the ancillary services staff, bloods, pharmacy, cleaners, porters, x-ray, nuclear medicine etc. are really considerate.

What could be improved

Less time ticking boxes and more on patient care. Fewer bank staff. Having been left in faeces 7 times despite theoretically cleaned, hygiene standards are evidently a very low priority. Food is abysmal and portions wouldn't sustain a mouse. On a long stay (bed bound) lack of in-patient services eg. Radio, TV, internet unacceptable. In 3 months no management (non-medical) team were ever seen on the ward, so they are presumably un-interested in meeting service users, rather in filling in forms.

I would not recommend this hospital, which is a shame, as many of the staff are superb, from Consultant, to cleaners, pharmacists, phlebotomists, catering, porters admin nurses, etc. Far too many however are merely time serving and the lack of interest in patients by the executive seeps through the hospital.

Anything else?

The non medical management team needs to get out of the office and in to the wards to hear from patients directly. This is a poorly run hospital with more time expended in pointless system changes than actually meeting the needs of patients. Notice boards are full of efficiency saving programmes, none with patient care and support priorities, just bar charts on infections, falls and staff absence.

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Response from Hinchingbrooke Hospital

Thank you for taking the time to leave us your feedback. We take all comments seriously and endeavour to always provide a good patient experience.

Your comments have been passed on to the lead nurse for General Medicine and the General Manager so that this feedback is passed on to their teams and your experience can be learned from.

Our ‘Best Care, Best Value’ programme is focused on both improvements in clinical quality and efficiencies. Hinchingbrooke has a strong focus on Patient Safety and Quality and works hard to deliver improvements for patients. Monitoring falls and infection rates is a good way of evidencing our achievements.

Members of our executive team take regular turns to do ‘walkabouts’ in clinical areas to meet patients and to review the standard of care. In addition, our managers often spend time on the wards and in other clinical areas, as part of their day to day role. We appreciate that they may not be recognisable to you and we will think about how we could make management more visible when out and about.

I would encourage you to contact our Patient Advice Liaison Services Manager on telephone 01480 428964 or by email to pals@hinchingbrooke.nhs.uk so that we can speak to you in more depth about your experience.

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