"I felt that as my injury wasn't life threatening"

About: The Princess Royal Hospital (Telford)

What I liked

there was no real waiting time as they were very quiet for a Saturday afternoon

What could be improved

I was taken to A&E by a Community first responder as I'd hurt my leg and couldn't walk she used a wheelchair to manoever me through the area - sadly she had to leave before I was finished. the doctor had me x rayed and I was the only person in the x ray dept too so that was quick. he then said I hadn't broken anything but needed an MRI scan to identify what was going on. I'd already been referred through my GP so he told me to chase it up as i couldn't have an MRI scan through A&E - despite the staff falling over themselves waiting for patients...............

Despite the fact i couldn't walk I was just told there was nothing more they could do.

Anything else?

why couldn't i have an MRI through A&E

Why couldn't he chase my orthopedic appointment

I now have an appointment for physio in 3 months time............ what real good is that! I still can't drive far or walk beyond 100 yards without a stick

Story from NHS Choices

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Response from The Princess Royal Hospital

Thank you for your comments about the care you received in the Princess Royal Hospital.

We aim to provide the highest standard of care for all of our patients, and we are pleased to hear that you were seen quickly in A&E but disappointed to hear that you had concerns about the care that followed.

Unfortunately the NHS Choices website does not share your contact information with the Trust. We would like to ensure that the issues you have raised are looking into in more detail and followed up with the departments concerned. We would therefore encourage you to call our Patient Advice and Liaison Service (PALS) on 01952 282888 or visit their office near the Main Hospital Entrance. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at http://www.sath.nhs.uk/patients-and-visitors

Thanks again for taking the time and trouble to provide feedback about your care, and please do contact us so that we can look into this further.

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