"Being a carer"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a carer),

I have two family members who are receiving treatment from Nottingham City Adult Mental Health Services. I have felt in the past that as carer for both, I have been little more than a taxi service to get them to and from outpatient appointments.

I felt that I had more to offer, and could support them better if I had been more informed and more involved in their treatment. However, I am pleased to say that at both their last appointments I was asked, with my family members permission, if I would like to come in to the appointment. I was so pleased to be asked.

I hope this is a new policy and that all carers will be offered this same opportunity.

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Responses

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

Thank you for your posting.

I have forwarded your question to the manager of the service to request a reply about policy regarding appointments and family involvement.

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

In reply to your question, we will always aim to involve carers in assessments, reviews and out-patients appointments if the client wishes them to be involved.

We have a carer's support service in the city adult mental health service that offers support to carers to participate in clients care which may include supporting them to attend out-patients reviews.

Carers are entitled to request the local authority undertakes an assessment of their role as carer at the time that the client is receiving an assessment and at subsequent reviews.

I hope this is useful information for you.

Jane Marlow

Service Manager

City Adult Mental Health Service

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust We have made a change

Thank you for this positive feedback.

City services have worked hard over recent years to improve experiences for Carers and to involve Carers more in the care pathway. We are really pleased that you have seen positive results and your comments will motivate us to continue improving in this area. Again thank you.

Rachel Garton

Modern Matron

Adult Mental Health Services