About: Western Eye Hospital

What I liked

I very much liked the reception staff. I came to the hospital for the review for the third time and I must say, two of the three times a have a pleasure to speak to the lady who is the kindest person in the world I must say (working for NHS). I was also able to observe her working with the patients and I have noticed that she is really good what she does. Not only her nice approach but also the way how she deals with patients. But not only me I could just add that the other patients had a very positive opinion about her. Well done!

Very nice choice as an employee! I do not have actually a nice opinion about the doctors and nurses they were obscure and unpleasant to most of the patients! Hospital toilets were not well maintained.

What could be improved

Waiting time ! Access to the information leaflets were missing

Story from NHS Choices

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Response from Western Eye Hospital

Thank you for taking the time to post your comments. We thank you for your kind expression of appreciation for the receptionist and also for thew other very helpful feedback.

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