"Mostly good things to be said about AOC"

About: Southmead Hospital

What I liked

I had shoulder surgery last year at the AOC, the op went well but I had to be kept in overnight due to not reacting to well the the anaesthetic. I felt very sick and the night HCA was really nice. After being quite poorly the 2nd time, she suggested bringing me some toast to help settle my tummy. This was at 3 am.

The daytime nurses were pleasant and helpful trying to sort out pain medication.

What could be improved

The food. Bless the nice HCA, this is not aimed at the 3 am toast. but the lunchtime meal and the breakfast I had. I had 3 children in the past 15 years in this hospital and I must admit the food has not improved within this time.

Also I was given Codeine based pain medication post surgery which does not agree with me at all. This was recorded in my notes but this was not picked up by staff.

Please be more vigilant when reading notes.

Anything else?

I would particularly like to thank a nurse in the AOC outpatient department. During my post surgery check I was given a steroid injection into my other shoulder which also has problems. I felt very faint and this lovely nurse sat with me until I was better and made me completely feel at ease as I also felt very tearful due to my needle-phobia.

I am due to attend the outpatient department for the other shoulder. I am confident I will receive good care again.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Southmead Hospital

Dear Cattitude – thank you for you comments about the Avon Orthopaedic Centre. I am glad that your operation was a success and pleased that the nursing staff were helpful and caring. I will pass on your comments and thanks to them all.

I have also noted your comments concerning the use of post surgery codeine and would like to apologise that the doctors failed to pick this up when prescribing your medication. This has also been feed back to the AOC together with you plea for more vigilance.

I am sorry that you did not find the food has improved since your last hospital stay, as significant work has been undertaken to improve the service over recent years, sourcing fresh local ingredients and designing menus with greater choice.

I hope that you are now well recovered from your shoulder surgery.

Kind regards – Steve Sykes

Advice and Complaints

  • {{helpful}} of {{total()}} people think this response is helpful