"Not enough time to eat tea."

About: Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Inpatient

(as the patient),

Food quality on B50 and variety is very good, but my only complaint is that the food is thrown away before you have time to finish your food. I am a slow eater but a big eater and I enjoy my food, quite often I would like seconds. I often go back to ask for more and get told ‘its been thrown away’ all I am asking is that we are given a bit more time to finish our food.

As staff have to get away at 6 o’clock I feel rushed. The renal menu is not good, pasta is like glue, often don’t get the right food, very rarely do I get what I asked for, eg I have been given bananas and crisps which are not allowed because of the salt content. I even write this on the menu but had no success. I want what I have ordered.

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Responses

Response from Helen Forrester, Ward Manager, Cherry Ward Highbury Hospital, Nottinghamshire Healthcare NHS Trust We have made a change

My apologies for having missed your posting before now.

I’m sorry to hear of the difficulties you’ve experienced around the food and catering service with food being discarded before you’ve had chance for seconds and also being offered foods unsuited to your dietary needs.

As you may have been aware food provision when you were a patient with us was provided by an outside catering company; food is now provided by ‘in house’ catering at the QMC. The impact on catering and food provision seems to be a system that is becoming more responsive to patient needs/tastes.

Certainly the QMC have tried to provide the ward with staff for the evening meal who are contracted to stay until 6.45pm so meals are not so rushed. Also that catering staff do not discard remaining foods until nursing staff have asked if anyone would like ‘seconds’. I’m not saying the new system is perfect, but there seems to be better communication between the ward and catering services and much more willingness to listen to what you, the patient, needs.

Once again I’m sorry to have taken so long to answer your posting, but thank you for providing us with feedback on your experiences; it does help us to make changes to the service we provide.

Best wishes

Helen Forrester

Ward Manager

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Response from James Munro, Chief executive, Patient Opinion

picture of James Munro

Dear Oliver

I'm afraid that the response to your posting was delayed by a clerical mistake by us at Patient Opinion.

Because of our mistake, Helen wasn't able to respond before now.

I'm so sorry about that. I do apologise to both you, and Helen, for the inconvenience and delay.

With best wishes

James

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