"pleasant"

About: Queen Elizabeth The Queen Mother Hospital

What I liked

The environment was clean and all the staff I dealt with were polite.

I was assisted to find the appropriate department when I looked lost however the signs were very clear.

There was plenty of car parking.

The length of time from my GP referral to the appointment was very quick.

What could be improved

I had an appointment at 09.00 however the first patient was not called in until 09.15. The Dr who saw me arrived at 09.15 and saw me promptly but this obviously has a knock on effect for the running time of the clinic and the waiting time of patients.

The reason the clinic did not start until 09.15 was the chat amongst the staff about what they had brought for lunch, what had happened the day before in the restaurant ......... hardly clinical talk!!

Story from NHS Choices

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Responses

Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you for letting us know about your positive experience of the Queen Elizabeth the Queen Mother Hospital, we know that getting around the hospital can be a bit confusing sometimes so its good to know that a member of the team was able to help out and direct you to the right department and there was plenty of car parking. I agree that discussing yesterdays lunch options isn't very professional, so I will feedback to the team and encourage them to start on time and to be mindful of having personal conversations in public isn't very professional. Thanks again, we really appreciate your feedback .

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Response from Queen Elizabeth The Queen Mother Hospital

Thank you for letting us know about your positive experience of the Queen Elizabeth the Queen Mother Hospital, we know that getting around the hospital can be a bit confusing sometimes so its good to know that a member of the team was able to help out and direct you to the right department and there was plenty of car parking. I agree that discussing yesterdays lunch options isn't very professional, so I will feedback to the team and encourage them to start on time and to be mindful of having personal conversations in public isn't very professional. Thanks again, we really appreciate your feedback .