"disgusting, nurses dont know who their..."

About: Queen's Hospital (Romford)

What I liked

Nothing

What could be improved

To actually try to remember who the patients are by name. Instead of guessing

Anything else?

This hospital does not even know who their patients are now it seems. I rang up tonight to see how my Dad was, the nurse said there was a young lady sitting by my Dads bed, I said who? Nurse said, I will bring her to the phone, I replied ok! The lady came to the phone and I said, who are you and why are you visiting my Dad his name is, bla bla, she said I am not visiting bla bla, I am visiting another patient, the nurses have got your Dad mixed up with another patient. If they dont even know who my Dad is, how can I trust them to give him the correct treatments. Especially when it is them who are treating him and his name is above his bed.

Story from NHS Choices

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