"The letter should state how long the tests are"

About: Solihull Hospital / Ophthalmology

(as the patient),

I went for my eye check at the opticians in May and they were worried that I might have glaucoma and said they would send me to hospital for tests. I had not heard anything for weeks and was going to go back to the opticians to check they had sent my information off when I had a letter come through telling me I had an appointment in July at Solihull Hospital.

My appointment was for 8:30 am and I was not told what the procedure would be or how long I should expect this to be on the appointment letter.

When I arrived there was 4 other people waiting and I was not called until 9:10. I was first seen by a nurse to anaesthetise my eye, the nurse did tell me what was going to happen but I thought they could have been a little more friendly and made more in way of a conversation.

I then had several checks on my eyes and then saw a doctor. The other people I saw were all friendly and told me exactly what was going to happen and this made me feel more comfortable and less worried. I was free to go at 10:40 am and I didn’t think this would have taken so long. I do not mind that it did as I am very worried that if I have glaucoma then this would mean that I would have to stop driving. I just think that it would have been better to state in the letter that the appointment and tests will take this long. I have been told now that my results will take up to 3 months.

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Responses

Response from Deborah Parkes, PPI Senior Administrator, Heart Of England NHS Foundation Trust

Thank you for taking the time to provide us with your feedback following your examination at Solihull Hospital. We are sorry that this procedure and time taken was not explained properly in the first instance, and would like to apologise for any inconvenience caused. If you would like to discuss any aspects of your care, please contact Patient Services (PALS) on 0121 424 0921.

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