"GWAS - What a fantastic service all round!"

About: Great Western Ambulance Service NHS Trust

(as the patient),

The hospital had arranged for transport for me from my home to Frenchay Hospital, ahead of my appointment with the plastic dressings clinic.

The driver was wonderful. He was so kind and considerate. I have arthritis and find standing for long difficult. He went and stood in the queue for my appointment, to tell them I had arrived. He then checked my notes for my next appointment and noticed they hadn't arranged transport so he booked that for me.

What a fantastic service all round!

Many thanks

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Response from Operations Manager for PTS, Great Western Ambulance Service NHS Trust

As an organisation we are delighted to know that you found our serviceā€¦. and our staff so helpful. Thank you for taking the time to contact Patient Opinion and give us your feedback. We like to receive all types of constructive comments so that we can improve what we do, but we really love getting comments that demonstrate we are providing a valuable service that works so well.