"Not good"

About: Darlington Memorial Hospital

What I liked

Being a regular visitor to the diabetes department for the last 21 years I have a wealth of experience with them. Whilst I was with the paediatrics diabetes team they were fantastic, I never had a single problem, appointments were never cancelled and the consultants were second to none. Now I am with the adult team things are somewhat different. The nurses are still fantastic as always but it's actually getting seen for my review that is the problem. In the last 2 or 3 years I have had more appointments cancelled with the doctor than have taken place and when an appointment is cancelled they can't give you another appointment until 3 months after the one that they cancelled and there's a 75% chance that this appointment will be cancelled a couple of weeks before it's due too. You now can only ring and speak to the diabetes nurses between 09:30 and 11:30 Monday to Friday too and you can't leave a message like you used to be able to so I can't even speak to the only people who actually care in that department anymore and the only people who are good at their jobs. The department is absolutely appauling, diabetes care is not a title I'd used 'diabetes we don't care'...maybe. Please don't get me wrong the nurses are superb it's the consultants that let the team down.

What could be improved

The consultants need changing.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback from your visit to Darlington Memorial Hospital in 2011. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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