"Difficulty in using a phone"

About: Devon Access and Referral Team (DART)

(as the patient),

The GP's document requires me to telephone DART after three working days.

However, due to hearing loss I do not use a phone. Can DART supply me with the referral choces by post (or email) please?

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Responses

Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon We are preparing to make a change

Dear ‘whitehorn’,

Thank you for your enquiry and for making us aware of the problem.

We are working on a permanent solution to this problem but in the meantime, please e-mail cab.helpdesk@nhs.net with your UBRN and we will forward your e-mail to the appropriate team within DART. That team will then e-mail you details of your choices and arrange your appointment once you have decided.

Kind regards,

Susan

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Update posted by whitethorn (the patient)

Now this is a sensible and helpful reply - thank you very much Susan.

May I suggest you take this one step further?

I am a life member of the RNID (recently re-named "Action on Hearing Loss") and this is the sort of good news story that they would wish to publish in our members' magazine.

Here is a link to their organisation and I hope you share your helpful advice to me with them so that it can benefit the substantial niumber of folks around the country who are affected by hearing loss: http://www.actiononhearingloss.org.uk/

Thanks again Susan for your helpful reply to me.

Best wishes from

"Whitethorn" (not "whitehorn" as you typed - or as my wife says it wasn't me it was the tripewhiter)

Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon

Dear ‘whitethorn’,

Many apologies for mis-typing your username – I am going to follow your wife’s lead and blame the tripewhiter!

Thank you for coming back to us again and for your suggestion that we contact Action on Hearing Loss. As I mentioned before, we are not certain that this will be our permanent route for those who wish to make an appointment without a phone call, so I will hold off contacting them for now until a final decision has been made.

Thank you again for your feedback, we really do appreciate it and look upon it as a chance to improve our service to suit the people who use it. If you think of any other suggestions, please feel free to let us know.

Best wishes,

Susan

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