"Wonderful staff and professional service..."

About: West Middlesex University Hospital

What I liked

I broke and dislocated my ankle playing football and was taking to A&E in West Middlesex hospital. I was quickly seen by the doctor and kept informed of what was happening. I was put in a cast and moved to the Richmond ward. After two days I had surgery to insert two screws into my ankle. The surgery was swift and I was discharged the same day. Over the next three months I have had numerous appointments, three casts, follow up day surgery to remove the screws and lots of parking fees.

Overall I have been very grateful of the help, care and specialist care I received from Orthopaedic team. The doctors and all the nurses have been very friendly, professional and I am thankful I received my treatment at West Middlesex hospital.

What could be improved

Understandably this is London hospital and it is a busy place, but waiting times were sometimes longer than I had hoped. The stress the staff are under with staff reductions was also felt by the patients.

Parking costs mount up after numerous visits and it would be helpful if a monthly ticket could be purchased for a discounted rate when multiple visits are needed.

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Response from West Middlesex University Hospital

Thank you for taking the time to give feedback on your recent experiences in our hospital. We appreciate all feedback and it is used to help improve the service we offer to our patients. Your comments have been passed on to the relevant senior managers for them to investigate. If you would like us to look into this matter further, our PALS (Patient Advice and Liaison Service) would be pleased to help. They can be contacted by email on pals.service@wmuh.nhs.uk or call 020 8321 6261.