"I felt in safe hands"

About: Cumberland Infirmary

What I liked

Friendly atmosphere and a high level of care. Elderly patients were treated with dignity and warmth.

What could be improved

Liaising between departments in my case but I was given a meaningful apology. It probably rarely happens!

Anything else?

I'd certainly recommend you to friends.

Story from NHS Choices

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Response from Cumberland Infirmary

Dear Richard Theobald

A recent audit of the Trust responses on this website has identified that we did not respond to your comment in an appropriate timeframe.

Please accept our apologies for this error.

Many thanks for taking the time to post your thoughts and again, apologies that we failed to respond at the time.

Best regards,


Patient Experience

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