"The doctors at my surgery don't seem to take mental health problems very seriously"

About: Leeds PCT

(as the patient),

I went to see the GP for some advice on mental health. I have been suffering with severe mood swings, feeling low etc. My mother came with me for support and sat in the waiting area whilst I went in to see the Doctor.

I would have (obviously) expected my problem to remain 100% confidential. However, when I came out of the doctors room, my mother stated that she could hear pretty clearly what was said between myself and the doctor, and there were other people sat in the waiting area too, who would have heard this.

I complained to the receptionist at the desk, however they didnt seem to take this seriously and I felt they just brushed it off and tried to have a laugh about it. They did not seem at all bothered. I was very concerned as I do not want people to hear about any medical problems and I have not been to the doctors since.

I also felt that the doctor himself 'fobbed me off' a little. The doctors at my surgery dont seem to take mental health problems very seriously (my mother has a mental health problem also). He simply handed me a prescription for some anti depressants and off I went, with no offer for any support i.e. counselling, psychiatric help, no advice given. I felt that when speaking to the doctor I was wasting his time.

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Response from Amita Patel, Administrative Support Assistant, NHS Leeds

Thank you for taking the time to share your story on Patient Opinion. I was sorry to read about your concerns with the recent appointment at your GP Practice.

I shall pass your comments on to the Practice Manager.

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