"General standard of nursing care not..."
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
What I liked
Medical staff (doctors) generally good. Were prepared to listen and discuss matters of concern.
What could be improved
Quality of food poor. Care and assistance needs to be provided to ensure patients eat food.
Commincation between nursing staff and patients is not good.
Management structure in wards not clear, my pre NHS experience was that new patients were met by the ward sister and the ward nursing structure explained. It was never clear to me who was the sister and what the function of other ward staff was.
Communication between ward doctors and radiography department very poor. Ward doctors requested two separtae CT scans, radiographers insisted only one required, ward doctors later confirmed two required, Only one taken, poor quality of care!
Long dlay in obtaining CT scan (more than 72 hours), again poor quality of care.
Medication provided at time of dischrage was wrong, discharge letter called for 10 days supply, only 4 days provided.