"Friendly staff, fabulous surgeon but not..."

About: Russells Hall Hospital

What I liked

Friendly staff and having an individual room

What could be improved

The cleanliness of the room was ok, but there were marks and splashes on the walls that looked blood stained and there was often a shortage of nurses on the ward so my pain meds were missed on one occasion and the buzzers were not answered often for more than 5 minutes.

Anything else?

My surgeon and his team were fabulous

Story from NHS Choices

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Response from Russells Hall Hospital

Thank you for the kind comments you have made about your surgeon and his team.

The cleanliness of our hospitals is important to us and the feedback you have given will be passed to the cleaning team for them to ensure that improvements are made where necessary.

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