"Thank you Edenbridge Staff for your love..."

About: Edenbridge War Memorial Hospital

What I liked

My Father was an inpatient recently for seven weeks and received very high quality care the majority of the time. As a family ,we were overal very impressed with the consistency of professional care on all levels and received from qualified and unqualified staff alike. The food was fabulous and much appreciated by my Father who had had a bad experience previously at another hospital in the Trust.

The friendliness of all of the staff to both my Father and various members of the family that visited on a daily basis made his stay and eventually sadly his death, a much easier experience to cope with.

Many of the HCA,s should be especially be congratulated on delivering high quality care with patience and respecting dignity at all times.

What could be improved

A phone in the room would have been helpful.

Anything else?

Edenbridge Hospital has restored my faith in the ability to provide good,patient focussed, quality care even with staff shortages as is so often the case.

Story from NHS Choices

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Response from Edenbridge Hospital

Hello, Thanks for taking the time to tell us about your father's stay in Edenbridge Hospital. We are delighted that the care, respect and dignity he received from the staff made things a little easier for him and your family members at the end of his life. Please accept our sincere apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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