"East Surrey Hospital - care of the elderly"

About: East Surrey Hospital / General surgery

(as a relative),

A elderly, confused and vulnerable relative was taken to East Surrey A&E recently, suffering from chest pains.

She was left in a corridor for about 5 hours before she was seen. During the time that she was waiting she was bitterly cold. No one enquired if she was ok, offered her a blanket or even so much as a drink of water.

Her granddaughter went to the hospital to see if she was ok, and ended up getting drinks for the other elderly people waiting to be attended to. Her granddaughter's observation was that none of the staff she saw in A&E could have given a tinker's cuss about the elderly patients.

Is it really too much to expect A&E staff to show a bit of basic kindness and compassion to people who are frail, frightened, confused and in pain?

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