"Care was amazing"

About: Good Hope Hospital

What I liked

I am admitted regularly and think that the bad reviews for this hospital are really not needed. I visited ward 8 as usual and the staff on there were amazing. I could not fault any one of them, they put me at ease and looked after me so well- I would trust my life with them. I also had a short stay in ITU this time and the staff both there and A+E were amazing, they comforted me and gave me the right treatment to get me on the mend.

What could be improved

I was moved from ITU to AMU which I felt was ridiculous, I was aware that there was lack of beds however going from such an acute area to not being seen for nearly 24 hours and only being dealt with by a student nurse was not right at all. Also I was discharged the day after ITU only to not even leave the hospital before being readmitted due to me not being well enough (I was in for a further week after this)

Anything else?

Although there was a small blip regarding beds and discharges I cannot fault the care from A+E to ITU and then to ward 8... they deserve a huge amount of credit for the work they do every day!

Story from NHS Choices

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Responses

Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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