"Treatment of ayr hospital a&e doctor"

About: Ayr Hospital / Accident & Emergency

(as the patient),

I was taken to A&E by ambulance arranged by my GP as I was in severe pain in my upper abdomen. I had been in the week before with same problem where I had an MRI scan and ultra sound to look for gallstones but they could not find any so was discharged with no further care.

This time when I was taken in I saw 3 different doctors who all told me something different. The first doctor I saw was lovely and made sure I was in no pain and controlled my sickness but was unsure of the reason as to why I was in pain. That doctor asked for a surgical doctor to come down and have a look at me.

This doctor was also unsure as to where the pain was coming from so gave me the option of going home and waiting to been seen as an out patient or come in over night to be seen by the consultant in the morning. I said I would rather come in as I knew how long out patient appointments can take. This doctor left for the handover and I was waiting to be taken to the ward.

Then another doctor came in to see me. This doctor told my partner to leave the room after I had said I wanted him to wait with me. The doctor told me there was no reason for me to be in this pain and was sending me home. The doctor said people do not come to A&E in severe pain and it is only for life threatening injuries ie a heart attack. I said I understood that this was not life threatening but my GP had sent me up as I could not move as the pain was so severe and I felt like I was going to pass out and that was why he called an ambulance.

This doctor then went on to tell me I was wasting their time and money by getting an ambulance so I asked what I was mean to do when I was in severe pain. The doctor said I should just ride it out or call my GP which was what I did do. The pain was too severe to try to ride it out. This doctor made me feel like I was being a pain and that I wasn’t believed. This doctor reduced me to tears and I left the hospital so upset by the way the doctor was shouting at me. By the time I reached my partner’s car I was hyperventilating as I was crying so hard.

During my journey to hospital I was given 20 of morphine. In A&E I was given another 10, so 30 of morphine in total. I was feeling really drowsy and a bit dizzy I had mentioned this to the doctor who still sent me home where I was sick and fainted.

The only good thing that came out of it was the fact that they pumped that much morphine into me that I was not in pain. I feel that this doctor made no attempt to help me, only shout at me and make me feel like crap. I don’t think that people like this should be doctors.

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Response from Craig White, Assistant Director, Nurse Directorate, NHS Ayrshire and Arran

picture of Craig White

I am sorry that you did not receive any response when you used Patient Opinion to provide us with this valuable feedback. I have been reviewing arrangements for this and am taking steps to ensure that all feedback receives a timely response. We have been developing mechanisms for people to provide feedback on consultations through our use of the Consultation and Relational Empathy (CARE) measure, as well as recent work to provide feedback to staff 'real-time' in order that concerns can be resolved quickly by those involved. I know that neither of these assist you with your experience before, though wanted you to know that your feedback will be used as part of work to highlight the negative impact that can result from communication problems like the ones you have outlined.

Best wishes

Craig White

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