"barbaric ! perhaps this word was derived..."
About: Newcastle Dental Hospital Newcastle Dental Hospital Newcastle Upon Tyne NE2 4AZ
What I liked
My daughters attendance at the hospital was distressing in every aspect .
What could be improved
Administration in terms of referral processing time .
No record on 'the system' even after 2 weeks of presenting myself as an emergency and examination and administration of drugs.
Attitude of dental staff was indifferent and lacking empathy.
I was sent home in agonising pain and told i would have to wait for months before the required surgeon would even see me for assessment let alone treatment which had been deemed urgent by my own dentist.
I was told to stop breastfeeding in order to take the prescribed drugs whist I waited for treatment.
The surgeon triaged me me as 'routine' without ever having seen me, based upon a letter from my dentist requesting urgent treatment.
I find it incomprehensible that modern medicine would leave a patient in such pain for so long. had my daughter presented at a&e with a similar level of pain and risk of infection and with the referral of a fellow practitioner in obvious need of emergency surgery would she have been sent away to wait for months without treatment.? why is dentistry so different.. She attended the hospital in agony upon examination it was clear that her jaw was being displaced by an erupting wisdom tooth and that she was at high risk of infection. she did in fact develop an abcess within a week of attending the hospital. However I was told it would be about 2 months before she could be seen again. My daughter told the dentist attending that her own dentist had sent an urgent referral request the dentist then said 'well you cant jump the queue by turning up here' which was not my daughters intention but after yet another agonising night and having been told by her own dentist he could do nothing she had come to the hospital for help, what she got was rebuke! on the 11th of may after many phone calls I was told that she would have to wait until July for assessment (not treatment) I can only presume that she will then join the 2 month waiting list for surgery? she would do anything to end this constant pain. and I fear that she will carry our her threat to try to extract the tooth herself and who could blame her after months of that level of pain. The impact this has had on my daughter and her children and my day to day life can not be imagined, She can not sleep, eat or think clearly and as a single mum with a disabled daughter and a breastfeeding baby this has been a nightmare, and despite numerous phone calls to everyone I can think of, we are no further forward. We have met with nothing but red tape and incompetence. Where is the Patient choice in that?