"Excellent care, but improvements could..."

About: Southampton General Hospital

What I liked

I attended F3 day surgery. All the staff were friendly and kept me well informed about the likely time that I would be taken to theatre and what would happen over the day. Post-operatively they were very caring and attentive, especially as I took up a lot of their time as the anaesthetic made me very nauseous. Theatre staff really put me at my ease & took my mind off my nerves. All the doctors I met were interested in my views on my treatment and happy to listen to my concerns.

What could be improved

The bay I was taken to pre-operatively was mixed - I am female and was in a bay with three male pre-operative patients. I appreciate it was only a short stay, but I found it unpleasant, especially as the curtains around my bed did not fully closed - not nice when you have to strip completely to change into a hospital gown, and you are aware that the gentleman opposite was able to see in. I also wanted some privacy once I had changed into the gown as these are somewhat revealing, so left the curtains around the bed - these kept being opened by staff although I wanted them kept closed. I was also unhappy that all of the toilets on the ward were labelled as male toilets, and I was told to use any of them - the one I used had urine on the seat.

A minor point - I was phoned the day before my operation to be told my admission time had been put back. However, when I was seen by the consultant on the day, he said that there was no reason for this, and had I attended at the time I had originally been told, I could have been operated on in the morning and got home sooner.

Anything else?

Overall I was very happy with the care I received, however the fact I was in a mixed-sex bay, and particularly the shared bathrooms, made the stay less pleasant than it could have been.

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Response from Southampton General Hospital

We're glad to hear your care was good and the staff looked after you well, but sorry that you felt uncomfortable in the mixed sex bay while you got changed and waited for your procedure, and that you had to used a shared bathroom.

In day surgery there is limited capacity to be able to have separate accommodation, although we try our best. F3 aims always post-operatively to have single sex bays. All the curtains round the bed should be functional in the bay and these will now be checked that they are long enough to go round the bed.

There are designated female and male toilets on the F3 and I am sorry you were not shown where the female toilets were. The privacy and dignity of our patients is one of our priorities.

Thank you for leaving this feedback.

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