"despairing"

About: Royal Oldham Hospital

What I liked

professionalism and care of staff, apart from one really.

What could be improved

my father has been in and out of this hosp for a year, not much dignity and respect were afforded him or myself. As a carer I was mostly ignored, so that I had to request something day after day, this on top of worrying about my dad and holding down job. I was impressed though at the care of paramedics and staff at a and e when my dad was rushed into a and e were he passed away. The doctr who informed me was sensitive and kind.

A nurse took me to see my dad who'd just died and filled in a form and said it was for bereavement counselling and I would hear from them in 2 weeks. 15 weeks later I have rang bereavement services in oldham, those I think are linked with ROH, have been given numbers ending up with bereavement admin at ROH who gave me first number I had rang who said i was 'not on their list.' Even after my dad has died this hospital 's incompetency follow s me around. Uncaring. Wonder what happened to that form? Who cares?

Anything else?

I coul contact PALS, but they are rarely there, in a conversation last year to do with my dad it was obvious the person was going to defend the ward to the hilt and not even listen.

What about this - sending a man who cannot walk home without his walking aids - then try to get them from ROH, what a shambles

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Responses

Response from Royal Oldham Hospital

We are sorry to hear your feedback about your experiences in A and E at the Royal Oldham.

We see from your comments that you have been in touch with PALS on a previous occasion. Though you state the outcome on that occasion was not to your satisfaction, this route is the most appropriate one for investigating any issues or concerns raised by patients or their carers. You can contact them again, on 0161 627 8678, if you wish us to investigate your comments regarding your experiences earlier this year.

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