"Mildly Satisfied"

About: St Mary's Hospital (Manchester)

What I liked

I had a couple of issues with St.Mary's hospital staff before I went in for my first scan. My 12 week scan was delayed due to administration mistakes at the hospital. I had my first antenatal scan at 14+ weeks which resulted in my not being able to go for the Nuchal Translucency scan. I was then offered a Quadruple Test for DS which I did not want to go ahead with. During my scan, I found the sonographer in a hurry. She did not show us our baby clearly, did not try to explain much what we were looking at. All I could notice clearly was the head and some part of the limbs and hands. She failed to understand how important such a day is for prospective parents. Her interest seemed minimal.

What could be improved

A more personal treatment of patients especially during the scans could be really helpful and reassuring for the parents during some very anxious times.

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Responses

Response from St Mary's Hospital

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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