"Staff worked as a very effective team..."
About: Norfolk & Norwich University Hospital Norfolk & Norwich University Hospital Norwich NR4 7UY
What I liked
I was given very good information throughout my patient journey which enabled me to make informed decisions. Details were thoroughly checked throughout to ensure that I received the best of care. The staff were very attentive and listened to any concerns that I may have.
The pre-op assessment clinic ran like clockwork and I didn't even have time to read my book between seeing various staff members.
What could be improved
I think that one area of improvement would be to provide wet wipes for patients to use if they need to use a commode by the bed side. The nurses were very attentive to their own handwashing, but patients also need to wash their hands after using the toilet. It is a very simple way of reducing infection risk particularly as there has been noro virus in the hospital.